Third-Party Support

Third-party maintenance (TPM) is an alternative to using the original equipment manufacturer (OEM) to maintain and support your data center hardware.

One of the main advantages of using third-party maintenance over original equipment manufacturer (OEM) is that it can extend your data center’s life.

By having an outside company maintain and support all of this hardware, you’ll avoid spending money on upgrades or new purchases while still getting better service than what would be offered by simply purchasing from a vendor who makes only one product line – which means they might not have access to parts specific enough for some applications!

Our People

Since 1997 we've been passionate about doing what's best for our clients, working with only the top certified technicians in your market.

Our Process

Executive oversight on every service ticket, from beginning to end. Direct dispatch to field service and L3 engineers delivers industry leading response times.

Our Technology

Executive oversight on every service ticket, from beginning to end. Direct dispatch to field service and L3 engineers delivers industry leading response times.

Manufacturers Supported

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What is Third-Party Maintenance in the Data Center?

Third-party maintenance (TPM) refers to support and maintenance services provided by organizations other than the original equipment manufacturer (OEM). TPM is a cost-effective way to maintain your data center. It’s offered by third parties with knowledge and experience with all types of equipment, saving you money in the long run while still providing comprehensive service options tailored just for what you need.

There are many benefits to using TPM, including:

Cost savings

TPM can save you up to 50% on your maintenance costs. This is because third-party providers can offer their services at a lower rate than the OEM.


TPM allows you to customize a support package that meets your specific needs. This means you only pay for the services you need when you need them.

Increased uptime

TPM can help you avoid costly downtime by providing fast and efficient service.

Access to expert support

TPM providers have a team of experts trained and experienced in all types of data center hardware.

The Timing Behind a Hardware Refresh

OEMs typically recommend refreshing hardware every 3-5 years to keep up with technological advances. When considering how often to refresh hardware in your data center, you should weigh the cost against what benefits will come from refreshing. A TPM provider can extend the life of current assets while keeping an organization running at peak performance levels with customizations tailored specifically for them!

The lifecycle of your equipment is a key factor in evaluating whether or not you need to maintain it. For example, if an EMC storage array meets all business requirements but lacks performance and has no immediate IT needs for replacement/upgrade; then there would be no reason to spend resources on maintaining this device at present, which could potentially lead to future problems when things get worse with age due to its lack being well maintained thus far.

The OEM substantially raises the cost of post-warranty support before issuing an end-of-life or service announcement. As a result, you’re now compelled to consider upgrading your equipment not based on performance or feature demands but because the OEM no longer provides hardware support.

The OEM support structure wants to replace equipment and move it from the production line to the data center. However, there is a superior option for data center maintenance.


We are passionate about delivering a seamless service experience.


We approach each client engagement as a long-term partnership, not just a transaction.


Exceptional service since 1997. We're here to stay.


Save up to 70% annually on your maintenance contracts.

What are the Advantages of Third-Party Maintenance?

OEM Maintenance vs. Third-Party Maintenance. Which is The Best Solution For My Data Center?

Consider how each data center support solution affects the demands and performance of your entire data center, not just certain devices.

Consider how the solution affects your ability to keep up with costs and remain efficient.

Speak with your OEM and third-party maintenance representatives to learn more about customer support and pricing before deciding on the next maintenance solution.

A third-party maintenance provider is a cost-effective way to keep your data center running smoothly. TPM providers offer around-the-clock support, parts replacement and more, so you don’t have any hardware issues or downtime!


Determining the lifecycle of your equipment can be key in choosing how often you should have this service. If the equipment cost from OEM manufacturers rises, using third-party logistics may help you extend the life cycle of your equipment by providing low monthly rentals instead of just backups.


When looking for a maintenance solution, think about how each data center support affects the demands and performance of your whole facility. Evaluate how they will help you keep costs low while managing resources effectively. Then talk to both vendors (OEM) and third-party providers. This way, you can be sure that we can set up a system that meets your needs and budget!


What’s important is that you have a plan for your data center maintenance. With the proper solution, you can keep your facility running smoothly and avoid unnecessary downtime or disruptions.


Consider a third-party provider if you’re looking for a cost-effective way to maintain your data center. TPM providers offer around-the-clock support, parts replacement, and more so that you don’t have to worry about hardware issues or downtime.


Request a quote today and see how much you can save by switching to TPM!

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